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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kemari Johnson

Kemari Johnson

November 15, 2024

5  out of  5
rating by Kemari Johnson
"Let me just say ISABELLE is the beeesssssttt of the best she need to be the district agent lol she helped me in so many ways from the quote to the end she is beyond a insurance agent she is STATE FARM! Y’all better talk to just her -THANKS LOVE"
We responded:
"Thank you so much! I love it! And I will definitely share your praise with Isabella!"
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Trey Johnson

November 15, 2024

5  out of  5
rating by Trey Johnson
"Isabelle is ALWAYS great to work with. Shes very insightful and never steers me wrong. Been working with her for over a year now and i cannot complain"
We responded:
"Thank you, Trey! I will absolutely share your compliments with Isabella!"
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stephen worsham

November 13, 2024

5  out of  5
rating by stephen worsham
"I have been with State Farm for 52 years and Tim Keefe and his staff have never let me down, his staff is awesome , anytime I had a issue they got it handled quickly and professionally, can’t say enough great things about them !!!!"
We responded:
"Thank you, Mr. Worsham! I'm so grateful for your business, and the opportunity to serve you and yours. "
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Mary .B

October 28, 2024

5  out of  5
rating by Mary .B
"Doris was very helpful and professional on both experiences I had with State Farm. She followed up several times and made sure everything was taken care of. I appreciate her thoughtfulness, especially with our family being out of state."
We responded:
"So humbling, and incredibly special. Thank you for the kind review, and please know of our prayers. We were grateful to serve your family during this time. God Bless. "
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Daniela Serrano

September 28, 2024

5  out of  5
rating by Daniela Serrano
"Doris was so helpful and knowledgeable. She was able to answer all my question. She made sure my boyfriend and I both got the best coverage."
We responded:
"Thank you for the kind review, Daniela! We appreciate the chance to serve you! I will share your feedback with Doris as well! "
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Ida Bell

September 27, 2024

5  out of  5
rating by Ida Bell
"I want to send my sincere appreciation for the exceptional customer service I received from Doris at Tim Keefe State Farm during my recent experience with your office. From start to finish, Doris demonstrated professionalism, efficiency, and a genuine desire to assist me through the claims process. In today's fast-paced world, great customer service can be hard to come by, but Doris made the experience seamless. She promptly handled my claims with care and ensured that every detail was addressed. The speed and efficiency with which my claims were processed exceeded my expectations, leaving me with peace of mind during what could have been a stressful time. I truly appreciate the effort and professionalism displayed, and I will gladly recommend Tim Keefe State Farm to others in need of reliable insurance support."
We responded:
"This means so much, Ms. Ida, and I will pass your review on to Doris. Thank you for the opportunity to serve you! "
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Jose Sanchez

September 9, 2024

2  out of  5
rating by Jose Sanchez
"Customer service is good, I'm just dissatisfied with the handling of my policy. it's like I have an issue with my policy being changed, then correction notes are being removed from my file, so it takes them longer to correct the situation. Then I'm being overcharged, then not being charged at all. 🤦🏾‍♂️🤷🏽‍♂️"
We responded:
"Jose, thanks for the heads up and for your patience! I've personally reviewed your account, and I see my staff worked diligently to correct a billing error on your account earlier this year, which was created when the regional office dropped a multi-car discount from your policy because your wife's vehicle is insured elsewhere and it couldn't detect the reason why your policy qualified for that discount. However, it appears my staff worked diligently to correct the error when we were made aware, and I see State Farm did issue the appropriate credit to your bill. That said, I know how frustrating billing errors can be. Please reach out to me personally if you have any concerns in the future. I'm here to serve. "
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Johnny Brazos

July 28, 2024

5  out of  5
rating by Johnny Brazos
"Isabel Martinez is my agent 4 life!! Outstanding!"
We responded:
"Thank you for the outstanding review! I will share your excitement with Isabel! "
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Caite Blount

July 26, 2024

5  out of  5
rating by Caite Blount
"State Farm offers Medicare gap policies. Switching to Medicare policies is an extremely confusing process but Tim explained it so well. Very impressed with the office follow through as well."
We responded:
"Thank you, Mrs. Blount! It was such a pleasure speaking with you today. I appreciate the 5-star review, and the potential to review your Medicare Supplement needs! "
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Melinda Gonzales

July 6, 2024

5  out of  5
rating by Melinda Gonzales
"Doris did an amazing job assisting us when something happened right before a storm hit. She made sure we were well taken care of every step of the way and even followed up to make sure everything was taken care of."
We responded:
"Thank you, Melinda! I appreciate the review and will share your kind feedback with Doris! "
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Emps6

June 25, 2024

5  out of  5
rating by Emps6
"Very friendly and knowledgeable staff! Very personal and professional service! I highly recommend Tim Keefe State Farm!!"
We responded:
"Thank you so much for the kind review! We appreciate the opportunity to serve you! "
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Rajesh

May 24, 2024

5  out of  5
rating by Rajesh
"Tim and his staff as well as State Farm took care of all of our insurance needs for 35 years in Lake Jackson until we recently moved to Atlanta. Their staff is excellent, supportive, and knowledgeable. They were easy to reach out to and they always followed up in a timely manner. They also helped us during our move and guided us to make sure we were covered at both the locations. Because of our positive experience with Tim and his staff, we decided to stay with State Farm for our insurance needs here in Atlanta area"
We responded:
"Thanks again for the privilege to serve your family for so many years, Rajesh! And thank you for the kind review! All the best during retirement! "
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Kevin Prado

April 29, 2024

5  out of  5
rating by Kevin Prado
"Isabella is the best, she takes care of any changes I need promptly and is very knowledgeable in answering any questions I might have. God Bless."
We responded:
"Thank you, Kevin! We appreciate the kind words! I know Isabella appreciates the recognition as well! "
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Marilyn walters

April 29, 2024

5  out of  5
rating by Marilyn walters
"Isabella Martinezis great. Very helpful and patient and always meets my needs. Thanks Isabella!"
We responded:
"Thank you! What a wonderful review! I will share your compliments with Isabella and we appreciate the opportunity to serve you! "
Profile photo of Johnny Brazos

Johnny Brazos

April 23, 2024

5  out of  5
rating by Johnny Brazos
"Great customer service....they handle all my insurance needs."
We responded:
"Thank you for the 5-star review! We appreciate your feedback! "
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Adam

April 22, 2024

5  out of  5
rating by Adam
"Friendly and helpful staff"
We responded:
"Thanks Adam! We appreciate the opportunity to work with you! "
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Robert Hanley

March 21, 2024

5  out of  5
rating by Robert Hanley
"I was having a problem receiving a claim payout for my car that was damaged by a raccoon. I was needing to pay the repair shop so that they would release my vehicle to. The person that was usually handling a very difficult and complex situation was not in and Allyson offered to handle the problem for me. She did a fabulous job while calling the responsible State Farm offices that resulted in the best possible resolution. Payment will be digitally in my account very quickly. Allyson demonstrated what my State Farm experience has been at Tim Keefe's office consistently. Always personable, always competent, and always gets issues resolved. I consider State Farm to be the premier insurance provider. Allyson is a vital part of that effort."
We responded:
"Thank you Robert! We appreciate the opportunity to serve you and your family more than you know! All our best to you and yours! "
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Warren Allen

December 2, 2023

5  out of  5
rating by Warren Allen
"Trust in your insurance provider couldn’t be more important. There’s no one in the insurance world I would trust more."
We responded:
"Humbling. Thank you, Warren! Blessings."
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Linda Burson

November 6, 2023

5  out of  5
rating by Linda Burson
"Very helpful and nice people"
We responded:
"Thank you so much for the 5 star review! We truly appreciate the opportunity to serve you! "
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Charles Hawkins

September 5, 2023

4  out of  5
rating by Charles Hawkins
"Fast and efficient service."
We responded:
"Thank you Charles! I appreciate the chance to serve you! "
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Douglas Machado

August 21, 2023

5  out of  5
rating by Douglas Machado
"Shout out to Andrea! Who really help me in the process to get my insurance with State Farm, she’s ahead of the game and I’ll say that she needs a better position."
We responded:
"Thanks Douglas! I love hearing this! I'll absolutely share your compliments with Andrea and thanks for allowing us the opportunity to serve you! "
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Derek Ruby

August 16, 2023

5  out of  5
rating by Derek Ruby
"Friendly and knowledgeable."
We responded:
"Thank you very much, Derek! We appreciate the opportunity to serve you! "
Profile photo of Margaret “Maggie” Browning

Margaret “Maggie” Browning

August 10, 2023

5  out of  5
rating by Margaret “Maggie” Browning
"I have been with State Farm for several years now and they are so great at this office. We suffered smoke damage to our apartment last year due to a fire in the building and my renters insurance took care of everything. But the way that the folks in Tim's office took care of us was wonderful. These people show compassion for what you are going through, and stay on top of the details of getting you taken care of."
We responded:
"Ahh. It's these types of reviews that make it all worth it! Thank you so much for the kind words, and for allowing us to serve you! Have a blessed day! "
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Grace Garcia

July 14, 2023

5  out of  5
rating by Grace Garcia
"I went in to help my grandpa get insurance and Isabella did a wonderful job of making sure everything was set! Isabella was extremely helpful and patient with our questions. She made the entire process effortless! Thank you so much!"
We responded:
"Thank you GRACE! We appreciate the opportunity to serve you and I will pass along the kind words to isabella! "
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Jarvis Thomas

July 13, 2023

5  out of  5
rating by Jarvis Thomas
"Isabella was a tremendous help, was very efficient, quick and very professional, if you should ever need help, be sure to go too her."
We responded:
"Thank you very much for the kind review and the opportunity to serve you! I will absolutely share your praise with Isabella! "