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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edwin Alvarado

April 23, 2025

5  out of  5
rating by Edwin Alvarado
"Isabel is the best helping people, very good doing her job and assisting every question I will recommend this place for the good person that they have with them Great job Isabel!!!!!!"
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mckenzie montgomery

April 16, 2025

5  out of  5
rating by mckenzie montgomery
"Jacee was very patient and understanding when it came to having to hurry and get insurance for my new car. She was very quick with the process and made it as easy for me as possible. Don’t know what i would have done without her she needs a raise!"
We responded:
"Wonderful! Thank you for the kind review! I will share your compliments with Jacee! "
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Jon Hunter

April 14, 2025

5  out of  5
rating by Jon Hunter
"Just got set up with Tim Keefe with the help of Renee! Please ask for her and made the process super easy."
We responded:
"Wonderful! Thank you for allowing us to serve you, Jon! I will pass your review along to Renee! "
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Scott Carr

April 7, 2025

5  out of  5
rating by Scott Carr
"My truck was totaled in a fire. I had no idea what to do, and how to get the most out of my claim. Isabel took care of everything for me, went to bat for me, and kept in constant contact with me the whole 3 weeks this took. If her boss is reading this, I demand you give isabel a raise, a nuce 20% raise should suffice. Isabel was a life saver and im happy shes on my insurance team. Thank You again Isabel."
We responded:
"I do read these reviews, Scott! This is awesome! Thank you for the 5-stars and for the opportunity to serve you! I will share it with Isabella! Now about that raise...let's just say...I beat you to it! "
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Reserve Lake Jackson

March 26, 2025

5  out of  5
rating by Reserve Lake Jackson
"Jacee without a doubt has the most amazing customer service and a very quick response time. Made it very easy for my office team to assist a resident with insurance issues. 10 out of 10."
We responded:
"Thank you so much for the 5-star review! I will absolutely share your feedback with Jacee! And we appreciate the opportunity to serve your tenants! "
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Deanna & Kaleigh

March 24, 2025

5  out of  5
rating by Deanna & Kaleigh
"I had an excellent experience working with Jacee! She was very professional, knowledgeable, and went above and beyond to find me the best coverage at a great price. She took the time to explain my options clearly, answered all my questions, and made the entire process seamless and stress-free. I truly appreciate her expertise. If you're looking for someone trustworthy and reliable, she’s your girl!"
We responded:
"Wonderful! Thank you for the kind review, and I will share your praise with Jacee! We appreciate your business and the opportunity to serve you!"
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susan coulter

March 14, 2025

5  out of  5
rating by susan coulter
"Isabel is Very helpful, accommodating and sweet!She is thorough"
We responded:
"Thank you, Susan! So happy she was able to take care of you today, and I will certainly pass on the compliment! We're always grateful for the opportunity to serve you! "
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Daniel Reyes

March 4, 2025

5  out of  5
rating by Daniel Reyes
"Renee was awesome and helped me with everything I needed. Highly recommend."
We responded:
"Thank you so much and I will share your compliments with Renee! We appreciate you! "
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Michael White

January 12, 2025

5  out of  5
rating by Michael White
"Doris has been a huge help to us on more than one occasion. She is professional, patient, and thorough in her work, which makes difficult situations for her clients go smoothly."
We responded:
"Thank you, Michael! I truly appreciate you taking the time to submit the review, and I will share your compliments with Doris! Happy New Year, Sir! "
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Brent Grady

December 5, 2024

5  out of  5
rating by Brent Grady
"I first came to Tim Keefe’s office nearly ten years ago, when I was having difficulty finding someone to insure my relatively old home. I had already been turned down by several agencies, but Tim and his people were able to finally help me get the coverage I needed. I subsequently placed my truck insurance through Tim, as well as my Texas Windstorm Insurance. And when a hurricane destroyed a number of structures on my property this past year, Tim and his people made sure that I got the help I needed. — Isabella Martinez worked tirelessly with me all throughout the claims process, and always made me feel like I was being heard and understood. When I couldn’t make TWIA understand how wrong they were about my claim, Isabella picked up the phone herself and spoke to them on my behalf, and made sure that they understood. Without her, I would have never received the fair compensation that I deserved, and I know that I would have been totally lost. Every time we spoke, she always had a positive word, a clear explanation of what was going on, and a plan for how we would move forward. I don’t know what I would have done without her. For these reasons, I am so very thankful for Tim Keefe, Isabella Martinez, and the whole crew at that office. Here’s to many more years of coverage!"
We responded:
"Brent, you and your family have been a blessing to the community for a long time. I appreciate your kind words more than you know, and I will certainly share your sentiments with Isabella! She really is amazing! "
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Kemari Johnson

November 15, 2024

5  out of  5
rating by Kemari Johnson
"Let me just say ISABELLE is the beeesssssttt of the best she need to be the district agent lol she helped me in so many ways from the quote to the end she is beyond a insurance agent she is STATE FARM! Y’all better talk to just her -THANKS LOVE"
We responded:
"Thank you so much! I love it! And I will definitely share your praise with Isabella!"
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Trey Johnson

November 15, 2024

5  out of  5
rating by Trey Johnson
"Isabelle is ALWAYS great to work with. Shes very insightful and never steers me wrong. Been working with her for over a year now and i cannot complain"
We responded:
"Thank you, Trey! I will absolutely share your compliments with Isabella!"
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stephen worsham

November 13, 2024

5  out of  5
rating by stephen worsham
"I have been with State Farm for 52 years and Tim Keefe and his staff have never let me down, his staff is awesome , anytime I had a issue they got it handled quickly and professionally, can’t say enough great things about them !!!!"
We responded:
"Thank you, Mr. Worsham! I'm so grateful for your business, and the opportunity to serve you and yours. "
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Mary .B

October 28, 2024

5  out of  5
rating by Mary .B
"Doris was very helpful and professional on both experiences I had with State Farm. She followed up several times and made sure everything was taken care of. I appreciate her thoughtfulness, especially with our family being out of state."
We responded:
"So humbling, and incredibly special. Thank you for the kind review, and please know of our prayers. We were grateful to serve your family during this time. God Bless. "
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Daniela Serrano

September 28, 2024

5  out of  5
rating by Daniela Serrano
"Doris was so helpful and knowledgeable. She was able to answer all my question. She made sure my boyfriend and I both got the best coverage."
We responded:
"Thank you for the kind review, Daniela! We appreciate the chance to serve you! I will share your feedback with Doris as well! "
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Ida Bell

September 27, 2024

5  out of  5
rating by Ida Bell
"I want to send my sincere appreciation for the exceptional customer service I received from Doris at Tim Keefe State Farm during my recent experience with your office. From start to finish, Doris demonstrated professionalism, efficiency, and a genuine desire to assist me through the claims process. In today's fast-paced world, great customer service can be hard to come by, but Doris made the experience seamless. She promptly handled my claims with care and ensured that every detail was addressed. The speed and efficiency with which my claims were processed exceeded my expectations, leaving me with peace of mind during what could have been a stressful time. I truly appreciate the effort and professionalism displayed, and I will gladly recommend Tim Keefe State Farm to others in need of reliable insurance support."
We responded:
"This means so much, Ms. Ida, and I will pass your review on to Doris. Thank you for the opportunity to serve you! "
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Ralph Sanchez

September 9, 2024

2  out of  5
rating by Ralph Sanchez
"Customer service is good, I'm just dissatisfied with the handling of my policy. it's like I have an issue with my policy being changed, then correction notes are being removed from my file, so it takes them longer to correct the situation. Then I'm being overcharged, then not being charged at all. 🤦🏾‍♂️🤷🏽‍♂️"
We responded:
"Jose, thanks for the heads up and for your patience! I've personally reviewed your account, and I see my staff worked diligently to correct a billing error on your account earlier this year, which was created when the regional office dropped a multi-car discount from your policy because your wife's vehicle is insured elsewhere and it couldn't detect the reason why your policy qualified for that discount. However, it appears my staff worked diligently to correct the error when we were made aware, and I see State Farm did issue the appropriate credit to your bill. That said, I know how frustrating billing errors can be. Please reach out to me personally if you have any concerns in the future. I'm here to serve. "
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Johnny Brazos

July 28, 2024

5  out of  5
rating by Johnny Brazos
"Isabel Martinez is my agent 4 life!! Outstanding!"
We responded:
"Thank you for the outstanding review! I will share your excitement with Isabel! "
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Caite Blount

July 26, 2024

5  out of  5
rating by Caite Blount
"State Farm offers Medicare gap policies. Switching to Medicare policies is an extremely confusing process but Tim explained it so well. Very impressed with the office follow through as well."
We responded:
"Thank you, Mrs. Blount! It was such a pleasure speaking with you today. I appreciate the 5-star review, and the potential to review your Medicare Supplement needs! "
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Melinda Gonzales

July 6, 2024

5  out of  5
rating by Melinda Gonzales
"Doris did an amazing job assisting us when something happened right before a storm hit. She made sure we were well taken care of every step of the way and even followed up to make sure everything was taken care of."
We responded:
"Thank you, Melinda! I appreciate the review and will share your kind feedback with Doris! "
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Emps6

June 25, 2024

5  out of  5
rating by Emps6
"Very friendly and knowledgeable staff! Very personal and professional service! I highly recommend Tim Keefe State Farm!!"
We responded:
"Thank you so much for the kind review! We appreciate the opportunity to serve you! "
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Rajesh

May 24, 2024

5  out of  5
rating by Rajesh
"Tim and his staff as well as State Farm took care of all of our insurance needs for 35 years in Lake Jackson until we recently moved to Atlanta. Their staff is excellent, supportive, and knowledgeable. They were easy to reach out to and they always followed up in a timely manner. They also helped us during our move and guided us to make sure we were covered at both the locations. Because of our positive experience with Tim and his staff, we decided to stay with State Farm for our insurance needs here in Atlanta area"
We responded:
"Thanks again for the privilege to serve your family for so many years, Rajesh! And thank you for the kind review! All the best during retirement! "
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Kevin Prado

April 29, 2024

5  out of  5
rating by Kevin Prado
"Isabella is the best, she takes care of any changes I need promptly and is very knowledgeable in answering any questions I might have. God Bless."
We responded:
"Thank you, Kevin! We appreciate the kind words! I know Isabella appreciates the recognition as well! "
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Marilyn walters

April 29, 2024

5  out of  5
rating by Marilyn walters
"Isabella Martinezis great. Very helpful and patient and always meets my needs. Thanks Isabella!"
We responded:
"Thank you! What a wonderful review! I will share your compliments with Isabella and we appreciate the opportunity to serve you! "
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Johnny Brazos

April 23, 2024

5  out of  5
rating by Johnny Brazos
"Great customer service....they handle all my insurance needs."
We responded:
"Thank you for the 5-star review! We appreciate your feedback! "